Private equity-owned with focus on efficiency and growth. Open to partnerships that drive revenue and retention.
Discovery Questions
Tailored questions to ask on your call, based on research findings:
- 1
“How is Zendesk AI differentiating from Salesforce Einstein and other AI support tools?”
- 2
“With private equity ownership, how have priorities and vendor relationships evolved?”
- 3
“What's driving the conversation AI investment with Ultimate.ai?”
- 4
“How do you think about the competitive landscape with Intercom and Freshdesk?”
Talking Points
- 1
Under private equity, Zendesk is focused on profitability and efficiency
- 2
AI is a major investment area - Ultimate.ai acquisition shows commitment
- 3
Competition with Salesforce Service Cloud is intense in enterprise
- 4
SMB and mid-market remain core segments
About
Zendesk provides customer service and engagement software. After being taken private in 2022 for $10.2B by private equity firms, the company has focused on profitability and AI innovation. Zendesk serves over 100,000 customers globally with support, sales, and engagement solutions.
Target market: Companies of all sizes needing customer support, sales CRM, and omnichannel engagement solutions
Tech Stack
Backend
Frontend
Infrastructure
AI
Hiring Signals
By Department
Primary Focus: Expanding Engineering team
Recent News
Competitive Landscape
This research brief is generated for demonstration purposes.Zendesk is a trademark of its respective owner. Prepd is not affiliated with Zendesk.