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Research Brief

Twilio

twilio.com
80ICP
Communication APIsSan Francisco, CAFounded 2008
80
ICP Score
Strong Fit

Developer-first platform with strong API ecosystem. Values technical partnerships and integration capabilities.

Industry
Communication APIs
Team Size
5,800+
Est. Revenue
$4.0B (2023)
Website
twilio.com

Key People

KS
Khozema Shipchandler
CEO
JL
Jeff Lawson
Executive Chairman (former CEO)
AV
Aidan Viggiano
CFO

Discovery Questions

Tailored questions to ask on your call, based on research findings:

  1. 1

    How is the new leadership thinking about product strategy and partnerships?

  2. 2

    What's the integration roadmap between Segment and core Twilio products?

  3. 3

    How does CustomerAI fit into the platform vision?

  4. 4

    What's driving enterprise adoption versus self-serve developer adoption?

Talking Points

  • 1

    Leadership transition with new CEO - potential opportunity as priorities shift

  • 2

    Cost optimization and profitability are current focus after years of growth

  • 3

    Segment acquisition creates CDP + communication platform opportunity

  • 4

    Developer experience and API quality remain core differentiators

About

Twilio provides cloud communication APIs that enable developers to build voice, messaging, video, and email functionality into applications. The company also owns Segment (CDP) and has expanded into customer engagement with Twilio Flex contact center and marketing tools.

Twilio Programmable MessagingTwilio VoiceTwilio SendGridTwilio SegmentTwilio FlexTwilio Verify

Target market: Developers and enterprises building communication capabilities into applications

Tech Stack

Backend

PythonJavaGo

APIs

RESTWebSocketWebhooks

Infrastructure

AWSMulti-cloud

Data

Segment CDPPostgreSQLRedis

Hiring Signals

Open Roles
185
Growth
Low

By Department

Engineering
95
Sales
40
Product
25
Support
15
Marketing
10

Primary Focus: Expanding Engineering team

Recent News

Twilio appoints new CEO Khozema Shipchandler as Jeff Lawson steps aside2024-01-08
Twilio launches CustomerAI for personalized engagement2024-05-14
Twilio reaches break-even profitability with restructuring2024-02-14

Competitive Landscape

Vonage (Ericsson)
Bandwidth
Plivo
MessageBird
Sinch

This research brief is generated for demonstration purposes.Twilio is a trademark of its respective owner. Prepd is not affiliated with Twilio.

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