Prepd
Try Free

Research Brief

ServiceNow

servicenow.com
85ICP
Enterprise Workflow / IT Service ManagementSanta Clara, CAFounded 2003
85
ICP Score
Strong Fit

Major enterprise platform with aggressive AI strategy. Seeks partnerships that enhance platform capabilities.

Industry
Enterprise Workflow / IT Service Management
Team Size
22,700+
Est. Revenue
$9.0B (2024)
Website
servicenow.com

Key People

BM
Bill McDermott
Chairman & CEO
GM
Gina Mastantuono
CFO
CD
CJ Desai
President & COO

Discovery Questions

Tailored questions to ask on your call, based on research findings:

  1. 1

    How is Now Assist AI being adopted across different workflow types?

  2. 2

    What's the platform expansion strategy beyond IT Service Management?

  3. 3

    How does the Azure partnership shape AI and cloud strategy?

  4. 4

    How do you evaluate partners for the ServiceNow ecosystem?

Talking Points

  • 1

    Bill McDermott is a legendary enterprise sales leader - relationships matter

  • 2

    Now Assist (AI) is the strategic bet to maintain growth trajectory

  • 3

    Platform approach enables expansion beyond IT into HR, customer service

  • 4

    Strong Azure partnership for AI and cloud

About

ServiceNow is a cloud computing platform that provides digital workflows for enterprise organizations. The Now Platform automates IT, employee, customer, and creator workflows. ServiceNow has become a major enterprise software company with strong growth in AI and automation.

IT Service ManagementIT Operations ManagementHR Service DeliveryCustomer Service ManagementApp EngineNow Assist AI

Target market: Large enterprises and mid-market companies needing workflow automation and service management

Tech Stack

Platform

Now PlatformFlow DesignerApp Engine

Backend

JavaJavaScript

AI

Now AssistGenerative AI

Infrastructure

Multi-cloudAzure Partnership

Hiring Signals

Open Roles
1850
Growth
High

By Department

Engineering
850
Sales
480
Customer Success
280
Product
145
Marketing
95

Primary Focus: Expanding Engineering team

Recent News

ServiceNow Now Assist reaches 1,000+ AI implementations2024-10-22
ServiceNow reports 24% revenue growth with $9B run rate2024-10-23
ServiceNow expands Azure partnership for AI workloads2024-05-21

Competitive Landscape

Salesforce
BMC
Freshworks
Atlassian
Microsoft

This research brief is generated for demonstration purposes.ServiceNow is a trademark of its respective owner. Prepd is not affiliated with ServiceNow.

Get live ServiceNow research briefs

Prepd automatically generates deep research before every sales call. Connect your calendar and get started in 2 minutes.

Try Free