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Research Brief

Segment

segment.com
80ICP
Customer Data PlatformSan Francisco, CAFounded 2011
80
ICP Score
Strong Fit

Core data infrastructure with strong developer focus. Values integration partners and data ecosystem.

Industry
Customer Data Platform
Team Size
1,000+
Est. Revenue
Part of Twilio ($500M+ contribution est.)
Website
segment.com

Key People

PR
Peter Reinhardt
Former CEO & Co-founder
CF
Calvin French-Owen
Co-founder & CTO

Discovery Questions

Tailored questions to ask on your call, based on research findings:

  1. 1

    How does Segment fit into Twilio's overall platform strategy?

  2. 2

    What's driving adoption of Unify for identity resolution?

  3. 3

    How do you approach competition from warehouse-native CDP approaches?

  4. 4

    What role does Segment play in the CustomerAI initiative?

Talking Points

  • 1

    Now part of Twilio - decisions involve Twilio leadership and priorities

  • 2

    CDP market is competitive but Segment has strong brand with developers

  • 3

    Integration catalog (400+ destinations) is a key moat

  • 4

    CustomerAI initiative shows AI integration with customer data

About

Segment is a customer data platform (CDP) that collects, cleans, and routes customer data to other tools. Acquired by Twilio in 2020 for $3.2B, Segment enables companies to unify customer data across marketing, sales, and product. The platform is foundational for personalization and analytics.

ConnectionsProtocolsPersonas (CDP)EngageUnifyPrivacy Portal

Target market: Companies needing unified customer data infrastructure across marketing, product, and analytics tools

Tech Stack

Backend

GoScalaPython

Infrastructure

AWSKubernetes

Data

KafkaPostgreSQLBigQuery

Integrations

400+ destination integrations

Hiring Signals

Open Roles
45
Growth
Low

By Department

Engineering
25
Product
10
Sales
5
Marketing
3
Support
2

Primary Focus: Expanding Engineering team

Recent News

Segment Unify launches for identity resolution at scale2024-04-17
Segment expands data warehouse destinations and reverse ETL2024-06-12
Twilio Segment powers CustomerAI initiatives2024-05-14

Competitive Landscape

mParticle
Rudderstack
Amplitude CDP
Lytics
Adobe CDP

This research brief is generated for demonstration purposes.Segment is a trademark of its respective owner. Prepd is not affiliated with Segment.

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