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Research Brief

PagerDuty

pagerduty.com
76ICP
Incident ManagementSan Francisco, CAFounded 2009
76
ICP Score
Strong Fit

Operations-focused platform with engineering culture. Values reliability and integration partnerships.

Industry
Incident Management
Team Size
1,200+
Est. Revenue
$430M (FY24)
Website
pagerduty.com

Key People

JT
Jennifer Tejada
CEO
HW
Howard Wilson
CFO
SS
Sean Scott
Chief Product Development Officer

Discovery Questions

Tailored questions to ask on your call, based on research findings:

  1. 1

    How is PagerDuty thinking about AI and automation in incident management?

  2. 2

    With the Jeli acquisition, how are you approaching incident analysis and learning?

  3. 3

    How do you compete with bundled solutions from Atlassian and ServiceNow?

  4. 4

    What's driving enterprise adoption beyond engineering teams?

Talking Points

  • 1

    Jennifer Tejada has brought stronger operational discipline to the company

  • 2

    AIOps and automation are the strategic growth areas

  • 3

    Competition from Atlassian Opsgenie is significant in mid-market

  • 4

    Integration ecosystem is critical to the platform's value

About

PagerDuty is a digital operations management platform that helps organizations manage real-time operations and respond to critical incidents. The platform integrates with monitoring tools and provides on-call management, incident response, and AIOps capabilities.

PagerDuty Operations CloudIncident ManagementAIOpsProcess AutomationCustomer Service OpsStatus Pages

Target market: DevOps, IT operations, and customer service teams needing incident management and on-call scheduling

Tech Stack

Backend

ScalaRubyPythonGo

Frontend

ReactTypeScript

Infrastructure

AWSKubernetes

Data

KafkaPostgreSQLElasticsearch

Hiring Signals

Open Roles
65
Growth
Low

By Department

Engineering
32
Sales
15
Product
8
Marketing
6
Support
4

Primary Focus: Expanding Engineering team

Recent News

PagerDuty launches AI-powered Advance Automation capabilities2024-05-22
PagerDuty acquires Jeli for incident analysis2024-02-13
PagerDuty reports 10% revenue growth with improved profitability2024-05-30

Competitive Landscape

Opsgenie (Atlassian)
ServiceNow
Splunk On-Call
xMatters
Incident.io

This research brief is generated for demonstration purposes.PagerDuty is a trademark of its respective owner. Prepd is not affiliated with PagerDuty.

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