SMB-focused SaaS with value positioning. Values partnerships that enhance customer experience.
Discovery Questions
Tailored questions to ask on your call, based on research findings:
- 1
“How is Freddy AI being adopted across the product suite?”
- 2
“What's the strategy for moving upmarket while maintaining value positioning?”
- 3
“How do you compete with Zendesk and ServiceNow?”
- 4
“What's driving ITSM growth versus customer support?”
Talking Points
- 1
Girish Mathrubootham built Freshworks from India - global perspective
- 2
Value pricing vs. Zendesk and ServiceNow is the positioning
- 3
Freddy AI is the platform-wide AI initiative
- 4
SMB and mid-market focus with easy adoption
About
Freshworks provides cloud-based customer engagement and IT service management software. The company offers Freshdesk (support), Freshsales (CRM), Freshservice (ITSM), and other products. Freshworks is known for affordable, easy-to-use alternatives to larger competitors.
Target market: Small and mid-market businesses needing customer support, sales, and IT service tools
Tech Stack
Backend
Frontend
Infrastructure
AI
Hiring Signals
By Department
Primary Focus: Expanding Engineering team
Recent News
Competitive Landscape
This research brief is generated for demonstration purposes.Freshworks is a trademark of its respective owner. Prepd is not affiliated with Freshworks.